Privacy Policy

1. Information We Collect

GoGreen HVAC ("we") collects information you provide directly to us when you schedule a service, request a quote, or contact us. This includes your name, phone number, email address, service address, and any details you share about your HVAC needs.

We also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and pages visited. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• •Schedule and perform HVAC services at your property
• •Communicate with you about appointments, estimates, and service updates
• •Process payments and manage billing
• •Send service reminders, maintenance tips, and promotional offers (you may opt out at any time)
• •Improve our website, services, and customer experience
• •Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With service technicians and subcontractors who need the information to perform your service. With payment processors for billing purposes. With legal authorities when required by law, court order, or to protect our rights and safety.

4. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Access to your personal information is restricted to authorized personnel who need it to perform their job duties.

5. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• •The right to request access to the personal information we hold about you
• •The right to request correction of inaccurate information
• •The right to request deletion of your personal information (subject to legal retention requirements)
• •The right to opt out of marketing communications
• •The right to request information about what data has been shared with third parties

6. Cookies & Tracking

Our website uses cookies to improve your browsing experience, remember preferences, and analyze traffic. You can control cookies through your browser settings, but disabling them may affect website functionality.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately for deletion.

8. Data Retention

We retain customer information for as long as necessary to provide services, comply with legal obligations, and maintain accurate service records. Service records are typically retained for 7 years for warranty and liability purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.